Terms and Conditions of Styling Services

In these terms and conditions of styling services:

 

"Chameleon Sand Candle styling" means the glass vessel with granulated wax sand and suitable wick used for styling by the owner to the Client;

“Items” means any items (Chameleon Sand Candle, vessel(s)) used for styling by the owner to the Client;

“Client” means any person, company, corporation or government agency, or its representative who shall hire Chameleon Sand Candle or engage the services from the owner;

“Owner” means Chameleon Candle Co Pty Ltd ABN 30 667 911 300 trading as Chameleon Sand Candle or Sand Candle Styling;

“Terms” means these Terms and Conditions.

 

1. Inclusion

1.1 An obligation-free and complimentary initial consultation (online or by phone) is included, together with one complimentary final meeting (online or by phone) approximately six (6) weeks prior to your event date to confirm final details.

1.2 Styling bookings include up to two (2) revisions to the styling plan. Additional meetings, site visits, revisions, or redesign requests may incur additional fees. Meetings and site visits are billed at $75 per hour, with a minimum charge of one (1) hour. Any additional styling revision fees will be quoted prior to the work being undertaken.

1.3 We will endeavour to respond to emails within 24 hours and be available by phone during the week leading up to your event. Please note that during peak wedding and event periods, response times may be longer, as current events and scheduled installations are prioritised.

2. Ownership

The Chameleon Sand Candle and vessel(s) supplied for styling remain at all times the property of the owner.

3. Quality, Preparation and Inspection

3.1 Chameleon Candle Co Pty Ltd prepares every Chameleon Sand Candle and vessel in accordance with its internal quality standards, known as the Chameleon Standard for Candle Styling. This includes warehouse preparation, cleaning, fill height setting, wick preparation, and pre-dispatch inspection.

3.2 As part of this process, each vessel is visually inspected before dispatch and is intended to leave the Chameleon warehouse:
(a) clean and free from wax residue;
(b) visually free from chips, cracks, or scratches that affect appearance;
(c) filled to the Chameleon Signature Fill Height; and
(d) fitted with a prepared wick in accordance with Chameleon's wick standards.

3.3 The Client acknowledges that they are aware of the proper use for which the Chameleon Sand Candle is designed, and that Chameleon has made available, or provided on request, instructions for the safe use, handling, and care of the candles and vessels.

3.4 Chameleon warrants that all equipment supplied is maintained in accordance with the manufacturer's specifications and Chameleon's internal preparation standards. The Client must follow all instructions provided by Chameleon for the correct use, handling, and care of the candles and vessels during the hire period. Any misuse, mishandling, or deviation from those instructions may result in liability for damage, loss, or replacement costs in accordance with these terms.

3.5 Nothing in this clause limits, restricts, or modifies any rights or remedies the Client may have under the Australian Consumer Law or any other applicable law that cannot be lawfully excluded.

4. Charges and Terms

4.1 The Client agrees to pay the owner’s hire charge and any other charges, including charges for loss, damage, and repairs or any tax, GST, duty, levy, or other expenses paid or payable by the owner at the rate and in the manner specified from the commencement date and time of the hire until the items are returned by the Client to the premises of the owner.

4.2 The owner reserves the right to amend or revise its rate or prices without notice.

4.3 All prices are inclusive of GST.

4.4 Fuel Surcharge

(a) The Owner reserves the right to apply a reasonable fuel surcharge to cover increases in fuel, transport, and logistics costs associated with delivery, installation, and collection of Items.

(b) Any surcharge will be calculated based on increased operational costs, including but not limited to distance, fuel pricing, and logistics requirements, and will typically range between 5%–15% of the delivery and/or setup fee, where applicable.

(c) The Owner will assess and notify the Client of any applicable surcharge no later than five (5) weeks prior to the scheduled event date.

(d) The Client agrees that such surcharge reflects variable costs outside the Owner’s control and will be payable as part of the final balance.

5. Quotation and Signed Hire Agreement Requirement

5.1 The Owner will issue the client a quotation for its services. This will outline the cost of design, hiring of equipment (if applicable), delivery, collection and (if applicable) set-up. Quotations are valid for a period of thirty (30) days from issue.

5.2 The Client agrees to sign the hire agreement to confirm the booking.

5.3 The Client acknowledges that they have received and understood all instructions for the safe use and handling of the sand candles, including any safety procedures provided by Chameleon Candle Co Pty Ltd. A user guide will be provided where applicable, and the Client must confirm they have read and understood these instructions.

6. Payment Terms and Changes

6.1 To secure the booking a minimum non-refundable deposit of 30% on the total amount needs to be paid by the due date given two (2) days and a copy of these terms and conditions be signed and returned by the Client to the Owner. Should both these not be done by the due date the Owner has the right to formally approve a quotation to another client on the same date.

6.2 Final payment is required six (6) weeks prior to the event date. Please note should the final payment not be made by the specified due date, the Owner reserves the right to no longer supply any part of the design for the event. No deposit will be refunded should this occur.

6.3 To assist with planning, stock allocation, and scheduling, all booking changes and additions should be finalised no later than six (6) weeks prior to the event date. Bookings cannot be reduced by more than 15% of the total order value from the initial accepted quote, as stock, scheduling, and resources are allocated in reliance on each booking.

Additional items or services may be added to a booking without a fixed limit, subject to availability, scheduling capacity, and written confirmation by Owner.

Requests for changes or additions made within six (6) weeks of the event date are not guaranteed and may not be accepted. Where such requests can be accommodated, additional charges may apply.

7. Cancellations and postponements

7.1 The Client may cancel an order at anytime, however in the event of a cancellation the Client acknowledges and accepts that the Owner may apply the following cancellation fees:

(a) If a booking is cancelled: The Owner will retain the 30% deposit and refund any other portion of the fee which has been paid;

(b) If the booking is cancelled between one (1) month to fourteen (14) days before the event date: The Owner will retain the 30% deposit and 50% of the remaining fee will immediately be due and payable;

(c) If the booking is cancelled within fourteen (14) days of the event date: The Owner will retain the 30% deposit and 100% of the remaining Fee will immediately be due and payable.

7.2 If there is postponement or change to the event date the Owner will do its utmost to accommodate these changes but can make no guarantees that the owner will be available on the newly scheduled date. Where the Owner is able to accommodate these changes, additional fees may be payable. In the event that the Owner cannot accommodate these changes, the booking will be treated as a cancellation and as such the cancellation fees outlined in Clause 7.1 may be applied.

7.3 If the Client cancels the order, the Client may not sell or pass on their deposit to another client on the owner’s behalf.

7.4 Changes can be made to an order up to 6 weeks prior to the event. Bookings can not be reduced by more than 15% of the total original quoted order to accommodate for other potential bookings scheduled around your order.

 

8. The Client’s Obligations

The Client warrants that they:

8.1 Accept responsibility for the Items from the time of its delivery until its return to the owner;

8.2 Accept responsibility for the equipment used for styling (if applicable) and candle installations from the time of its delivery or collection until it is returned to the Owner;

8.3 If the event is held at an outdoor venue, the client will nominate someone to move candles and hired equipment inside or protect from the elements at the close of the event, as well as in the event of inclement weather;

8.4 Will provide the Owner, in a timely manner, with all necessary directions, instructions, decisions and information sufficient to fulfil the order.

9. Sand Candle Styling

9.1 The sizes of hire vessels available vary at different times. Specific size requests cannot be guaranteed, although the owner will try their best to satisfy the Client's request. 

9.2 Where Chameleon Sand Candle is the contracted candle stylist, Chameleon Sand Candle will be the sole provider of sand candles for your wedding/event day. No additional candle stylists will be contracted to supply sand candles, nor will any other persons provide sand candles for elements of your wedding/event.

9.3 The Owner requires a minimum setup time of one (1) hour prior to ceremony invitation time and two (2) hours prior to reception invitation time and/or function start time. It is the Client’s responsibility to arrange access and/or keys to the venue(s) on the Owner’s behalf. The Client agrees to notify the Owner via email of the available venue access time at least fourteen (14) days prior to the event date. Limited access given by the venue may incur a surcharge and will be charged to the Client’s nominated credit card and an invoice notifying the Client of the details of said charges will be sent.

9.4 Any event that requires setup or collection outside of 0900 and 1800 will incur an ‘After Hours’ surcharge of $300.00 and will be charged to the client’s nominated credit card and an invoice notifying the Client of the details of said charges will be sent.

9.5 Whilst the Owner will make every reasonable effort to provide the styling and services in accordance with the originally agreed order, the Owner reserves the right to alter the design, placement, or installation on the event date due to inclement weather, uneven surfaces, safety hazards, venue restrictions, or any insurance and risk management requirements.

In such circumstances, the Owner will use its best endeavours to provide an alternative styling arrangement that safely suits the conditions.

9.6 If on the collection of the Items the Items are found by the owner to be in an unclean condition, the Client shall pay to the owner the cost of the damaged Items.

(a) upon collection, if the candle sand is found to be in an unclean or unsatisfactory condition, (this means any visible debris in the candle sand, i.e. flower petals, glass, rice etc), a cleaning fee of $10 per candle will be charged. 

(b) upon collection, if the candle sand is found in wet condition (due to rain or any other water incident), a fee of $10 per candle for table-sized candles and $30 per candle for floor-size candles will be charged.

(c) breakages and/or damage (i.e. chips/cracks) are charged at $25 per candle for table-sized candles and $75 per candle for floor candles.

(d) Inspection Period and Responsibility:

The Owner will carry out a primary inspection during pack-down at the event site, where feasible.

In addition, a final inspection will be conducted at the Owner’s premises within 10 days of collection.

The Client will be notified of any damage identified during the final inspection within this period.

(e) The Client agrees that damages not apparent at the time of collection but discovered during final inspection (e.g., chipped vessels, hidden moisture damage) may be charged within the 10-day notification window.

9.7 The Client is responsible for ensuring that the candles remain in their designated positions and are not moved during the event.

9.8 The Client agrees to extinguish the candles at the conclusion of use and refrain from moving them for a minimum of 20 minutes to ensure the wax has completely set.

If candles are moved before the required 20-minute waiting period, resulting in excessive wax spillage on the sides of the vessel, a fee of $10 per candle will be charged to the Client.

9.9 Under no circumstances is the Client, venue staff, or any third party permitted to remove or pour the candle sand out of the vessels, nor are they permitted to remove, reposition, or otherwise interfere with the wicks. Doing so creates a severe fire and safety hazard, damages the equipment, and voids any safety assurances provided by the Owner.

If evidence of sand removal, dumping, or wick interference is found upon collection, a Tampering and Material Replacement Fee of $20 per table-sized candle and $50 per floor-sized candle will be charged to the Client. This fee is strictly necessary to cover the complete loss of premium candle sand, wicks, and the additional warehouse preparation required. This fee applies in addition to any vessel breakage fees under Clause 9.6(c) if the glass is also damaged.

10. Payments 

10.1 Forms of payment accepted are credit card and direct account debit to the following account: (Please quote your name/company name and invoice number for our reference)

Account name: CHAMELEON CANDLE CO PTY LTD 

Bank: CommBank

Account number: 7740 7710

BSB: 062-692

10.2 Late penalty fees may apply to any invoice which has not been paid by the scheduled due date.

10.3 The Owner endeavours to work with clients who have financial difficulties to ensure actions such as those listed above do not happen. If the Client is having difficulties or would like to request a payment plan, please contact the Owner via email.

11. Use of images and feedback 

11.1 The Owner will use photos and/or video of the set up at the event for its own promotional, publicity and marketing purposes (including but not limited to posts across Instagram and Facebook). Such photos and/or videos will include those taken by the Owner, as well as those already in the public sphere taken by third parties such as the photographer and videographer at the event.

11.2 The Owner may ask the Client for their feedback (such as a testimonial) (‘Feedback’) in relation to its delivery of the services. If the Client is happy to share details of their experience, the Owner will use this Feedback for future business development, as well as for its own promotional, publicity and marketing purposes.

11.3 The Client grants the Owner the right to use and display the Client’s first name, image and likeness in the context of the uses outlined in Clause 11.

12. Subcontractors and Third-Party Service Providers

The Client agrees that any subcontractors or third-party service providers engaged for the event will have sufficient public liability insurance, and the Client must provide evidence of this insurance upon request. Chameleon Candle Co Pty Ltd is not liable for any claims arising from the actions or omissions of these third parties.

13. Loss of or Damage to Items

The Client is liable for any damage or loss to the hired sand candles while in their care, custody, or control. This includes any loss or damage caused by negligence or failure to follow the provided safety guidelines. In the event of damage not caused by negligence, the hirer may still be responsible for compensating Chameleon Candle Co Pty Ltd for the replacement or repair of the items.

14. Liability for Product-Related Incidents

14.1 Chameleon Candle Co Pty Ltd takes all reasonable precautions when setting up sand candles at events to ensure they are safe for use. If, however, the placement or use of the candles by Chameleon Candle Co Pty Ltd results in third-party injury or property damage due to our negligence, our Products Liability insurance will cover the resulting claims. This coverage only applies where the damage or injury arises directly from negligence by Chameleon Candle Co Pty Ltd.

14.2 The Client must inform Chameleon Candle Co Pty Ltd of any potential hazards at the event location, and is responsible for ensuring that the area provided for the setup of the sand candles is safe, secure, and suitable. If the hirer or any third party alters or misuses the candle setup after installation, Chameleon Candle Co Pty Ltd will not be held liable for any resulting injury or damage.

15. Indemnity and Hold Harmless Clause

The Client agrees to indemnify and hold harmless Chameleon Candle Co Pty Ltd from any claims, damages, or liabilities arising from the client's use of the hired sand candles, except where such claims result from the negligence of Chameleon Candle Co Pty Ltd. The client must not enter into any third-party agreements that assume the liability risks of Chameleon Candle Co Pty Ltd without prior written consent.

16. Alcohol-related Events and Higher Excess

In the event that alcohol is served at the event where sand candles are hired, the Client acknowledges that any claims or damages related to alcohol consumption may subject to a higher insurance excess. The Client must ensure responsible service of alcohol in accordance with local laws.

17. Listed Human Disease Exclusion

Chameleon Candle Co Pty Ltd will not be liable for any claims, losses, or damages arising directly or indirectly from any listed human disease, pandemic, or related public health emergency as identified by the relevant authorities. The Client assumes all risk in relation to such events.

18. Protocols in Event of Health Pandemic or State Of Emergency

The Parties agree that no performance will be required of either Party that would knowingly run counter to any laws, health and safety regulations, directives, or executive orders. If, during the Term of this Agreement, any Health Pandemic, would put the Client(s), other vendors, Chameleon Sand Candle staff or personnel at risk, it is in the sole exclusive discretion of Chameleon Sand Candle as to whether or not the services/event must be cancelled or postponed. In the event Chameleon Sand Candle does deem a cancellation or postponement due to a Health Pandemic, no monies paid by the Client shall be refunded. However, Chameleon Sand Candle shall provide the Client(s) with available options for a date transfer as soon as is reasonably practical. In the event that the client chooses to cancel, the client may be liable up to 50% of total invoice.

19. Claims-Made Contracts

All claims relating to the hire of sand candles must be reported immediately and within the hire period. Any facts or circumstances that might give rise to a claim should also be reported as soon as they become known. Failure to report potential claims may void coverage under this agreement.

20. Force Majeure

If the owner is unable at any time to perform any of its obligations whether wholly or partly by reason of any cause beyond its control (including without limitation, acts of God, inclement weather, strikes, lockouts, fires, riots, civil commotion, or unrest, interference by civil or military authorities or act of war) the owner may give written notice to that effect to the Client, giving full particulars of such force majeure in which case the obligations of the owner under these terms shall, to the extent that they are affected by the force majeure, be suspended during the term of the force majeure. The owner shall not be liable for any loss or damage suffered by the Client as a result of any delays caused by such force majeure events.

21. Acceptance of Terms and Conditions

The Client hereby unconditionally accepts these terms and acknowledges that its acceptance is a condition precedent to taking possession of the Items from the owner.

22. Miscellaneous 

22.1 The Client must provide a list of vendors to the Owner. Creating a magical day for your special event is a team effort and the owner must credit the list of vendors on social media.

22.2 These Terms and Conditions shall be governed by and construed in accordance with the laws of Western Australia, Australia. The parties agree to submit to the exclusive jurisdiction of the courts of Western Australia in the event of any dispute arising from these Terms and Conditions or the hire of items.

Updated:  16 May 2026