Shipping Policy

At Chameleon Sand Candle, we offer shipping worldwide. Please read the following policy carefully to understand our shipping options and fees.

Shipping Fees:

The buyer is responsible for covering the shipping fees. The shipping price will be visible on the checkout page for all orders.

We use live rates from Australia Post and Sendle, which vary based on the destination and weight of the package.

Dispatch and Delivery:

Our goal is to dispatch all goods in stock within 2 business days from the order date. We partner with Australia Post and Sendle for shipping. Delivery times may vary between 2-8 business days, depending on your location. Please note that deliveries to rural areas may take longer.

Please note that we do not ship deliveries on Saturdays, Sundays, and Australian public holidays.

Delivery Issues:

Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

Customs:

***Please review your country’s Importation regulations carefully before placing your order, as we are not responsible for items refused by Customs in accordance with their prohibition policies.***

International orders/shipments may be subject to Customs fees or taxes charged by the country in which your order is delivered.

Chameleon Candle Co Pty Ltd is not responsible for paying fees charged by Customs or the rate charged by Customs. It is the customer’s responsibility to pay the Customs fee.

If you refuse to accept your package at Customs due to high Customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at Customs. If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us.

International orders/shipments may be subject to the possible opening of and inspection of goods by Customs officials in the country of delivery. Chameleon Candle Co Pty Ltd is not responsible for orders that are held up at Customs, damaged by Customs, or refused entrance by Customs due to this process.

Chameleon Candle Co Pty Ltd is not responsible for reshipping orders that are refused at Customs. If Customs refuses a package, sends it back to us, and we receive it back from Customs, we can issue you a refund for the order. In the event the package is not returned to us by Customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.

All orders ship from Perth (Western Australia), Australia.