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Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Chameleon Sand Candle
Chameleon Sand Candle is 100% plant-based and non-toxic granulated wax that lets you personalize every aspect of your candle, from it's aesthetics to its scent.
1. Choose at least 9-cm wide vessel.
2. Pour the candle sand into the vessel.
3. Insert the wick and light.
1 wick burns for 10-12 hours. Once the wick burn out, discard the set wax and insert a new wick.
Find full instructions here.
Each wick burns for 10-12 hours.
No, one wick burns for 10-12 hours, so you can relight the wick until it runs out.
If you wish to refresh the candle's appearance, you can remove the set wax, break down the sides, and reinsert the wax upside down.
Check out the video here.
When inserting the wick into the candle sand, leave out a 0.5-1 cm end only. Leaving out more reduces the burn time of the wick, as the wick will burn down rapidly until it reaches the candle sand. Watch a video here.
For optimal performance, we recommend using a vessel with a width of at least 9 cm. This ensures that the melt pool doesn't reach the sides of the container.
While a fireproof vessel is preferred, you can also use other containers as long as they are wide enough to maintain a safe distance between the melt pool and the edge, preventing the container from heating up excessively. Leave at leas 5cm between the wick and the side of the vessel.
Yes. Simply add a few drops around the wick before lighting the candle.
Please keep in mind that using essential oils differs from using artificially scented candles. The scent will be more delicate and natural and best suited for small spaces.
Click here to see the video.
No, currently Chameleon Sand Candle is available in white only.
In Australia, candle production lacks established safety standards. Recognizing the ethical and moral duty to prioritize consumer safety, Chameleon Sand Candle has made a deliberate choice to exclusively provide white-colored candle sand.
This decision reflects our commitment to offering products that prioritize safety and well-being for our valued customers until we find a workable solution that is not harmful to human health.
Unlike regular candles, Chameleon Sand Candle self-extinguishes when tipped over or when the wick burns out. Click here to see the video.
Yes, Chameleon Sand Candle is completely safe around children and pets. It is 100% natural and plant-based. No synthetic fragrances, dyes, or other toxic chemicals.
Yes, Chameleon Candle is 100% natural, non-toxic, and fragrance-free. It is completely safe for your health and an excellent alternative for individuals with sensitive noses or those who experience headaches or allergic reactions from conventional candles.
Sand Candle Hire
We offer a range of hire options to suit every budget:
Candle Sand Only: Includes candle sand and wicks. Customers must provide their own vessels. Available Australia-wide.
Candle Sand + Vessels (DIY): Includes vessels, candle sand, and wicks. Customers handle their own setup. Available in Western Australia and South East Queensland.
Candle Sand + Vessels with Setup: Includes a complete service, from candles to setup and packdown. Available in Western Australia and South East Queensland.
For more information, visit our hire page here.
Receive Your Package: Get candle sand, wicks, a scoop, and a lighter.
Create Your Ambience: Use your own vessels with our candle sand.
Return Process: Return unused items to our drop-off location or use the provided return label.
Finalizing Your Invoice: We'll weigh the remaining candle sand and count the wicks to issue your final invoice.
Request a quote here.
To determine the exact amount of candle sand needed, please download our handy quantity calculator here.
Note that it's an Excel spreadsheet and may not be fully compatible with phones.
For pickup, items can be collected up two days prior to the event and must be returned within two days after. For a Friday event, return by Monday.
If using postal service delivery, items will arrive up to a week before the event and must be returned to the post office within 48 hours after. For a Friday event, return to the post office by Monday.
If you return candle sand in an unclean condition (with visible debris, i.e. flower petals, glass, rice etc), a cleaning fee of $30 per 10kg of candle sand will be charged.
Read the full terms and conditions of candle sand hire here.
No, the use of floating candles is not allowed.
Yes. It will be charged at $60 per kg.
The candle sand is packed into the plastic tubs and vessels are individually wrapped in either plastic or cardboard boxes. Please be mindful that these boxes can not be stacked on top of eachother.
Chameleon Sand Candle
Chameleon Sand Candle is 100% plant-based and non-toxic granulated wax that lets you personalize every aspect of your candle, from it's aesthetics to its scent.
1. Choose at least 9-cm wide vessel.
2. Pour the candle sand into the vessel.
3. Insert the wick and light.
1 wick burns for 10-12 hours. Once the wick burns out, discard the set wax and insert a new wick.
Find full instructions here.
Each wick burns for 10-12 hours.
While you can use our wicks with other candle sands, the results may vary significantly. Our wicks are specifically designed to work with Chameleon Sand Candle’s premium candle sand, ensuring a controlled, consistent burn time of 10-12 hours. Using different sands may compromise the quality and safety of the burn.
No, one wick burns for 10-12 hours, so you can relight the wick until it runs out.
If you wish to refresh the candle's appearance, you can remove the set wax, break down the sides, and reinsert the wax upside down.
Check out the video here.
When inserting the wick into the candle sand, leave out a 0.5-1 cm end only. Leaving out more reduces the burn time of the wick, as the wick will burn down rapidly until it reaches the candle sand. Watch a video here.
For optimal performance, we recommend using a vessel with a width of at least 9 cm. This ensures that the melt pool doesn't reach the sides of the container.
While a fireproof vessel is preferred, you can also use other containers as long as they are wide enough to maintain a safe distance between the melt pool and the edge, preventing the container from heating up excessively. Leave at leas 5cm between the wick and the side of the vessel.
Yes. Simply add a few drops around the wick before lighting the candle.
Please keep in mind that using essential oils differs from using artificially scented candles. The scent will be more delicate and natural and best suited for small spaces.
Click here to see the video.
No, currently Chameleon Sand Candle is available in white only.
In Australia, candle production lacks established safety standards. Recognizing the ethical and moral duty to prioritize consumer safety, Chameleon Sand Candle has made a deliberate choice to exclusively provide white-colored candle sand.
This decision reflects our commitment to offering products that prioritize safety and well-being for our valued customers until we find a workable solution that is not harmful to human health.
Unlike regular candles, Chameleon Sand Candle self-extinguishes when tipped over or when the wick burns out. Click here to see the video.
Yes, Chameleon Sand Candle is completely safe around children and pets. It is 100% natural and plant-based. No synthetic fragrances, dyes, or other toxic chemicals.
Yes, Chameleon Candle is 100% natural, non-toxic, and fragrance-free. It is completely safe for your health and an excellent alternative for individuals with sensitive noses or those who experience headaches or allergic reactions from conventional candles.
Sand Candle Styling & Hire
We offer a range of hire packages to suit every event:
Sand Candle DIY: Includes vessels, candle sand, and wicks. Customers handle their own setup.
Sand Candle Styling: Includes a complete service, from candles to setup and packdown.
Luxury Wedding Blooms &
Sand Candle Collection:
Chameleon Sand Candle and Rose and Lily Floral Haus have teamed up to offer you a seamless, one-stop-shop for your wedding flowers and candles. Click here to learn more about our four exclusive packages.
For more information, visit our hire page here.
All Hire Packages are available only in Western Australia.
Minimum spend for candles is $800.
Set up, delivery and pack down will be an additional cost.
Complimentary candle consultation can be booked online or at our serene Perth Hills studio.
Bring your mother or best friend, relax with a glass of bubbly, and let our welcoming team guide you through different options to bring your candle vision to life.
Experience the creative process in a comfortable and inspiring atmosphere.
Consultation booking link will be emailed after we have received your Booking Form.
Yes, free pickup is available from Kalamunda, WA.
To determine the exact amount of candle sand needed, please download our handy quantity calculator here.
Note that it's an Excel spreadsheet and may not be fully compatible with phones.
For pickup, items can be collected two days prior to the event and must be returned within two days after. For a Friday event, return by Monday.
If you return candle sand in an unclean condition (with visible debris, i.e. flower petals, glass, rice etc), a cleaning fee of $30 per 10kg of cande sand will be charged.
Read the full terms and conditions of candle sand hire here.
We provide floating candles exclusively as part of our styling package.
Unfortunately, floating candles are not allowed in our DIY packages.
Yes. It will be charged at $60 per kg.
The candle sand is packed into the plastic tubs and vessels are individually wrapped in either plastic or cardboard boxes. Please be mindful that these boxes can not be stacked on top of eachother.
Wholesale
To become a wholesaler, please apply for a wholesale account here.
We will review your application and send you an activation link within 48 hours. Please keep an eye on your spam folder.
Applying for a wholesale account is commitment-free and doesn't require credit card details.
Having a wholesale account simply grants you access to discounted prices.
Yes, we accept wholesale applications worldwide.
Your application will be reviewed and responded to within 48 hours. Please check your junk folder and look for an email titled "📩 Action Required: Activate Your Wholesale Account".
Yes, free pickup is available from Surfers Paradise, Gold Coast and Kalamunda, Perth.
If you wish to pick up your order, kindly send us an email at info@chameleonsandcandle.com.au prior to ordering.
The deeper the candle sand sits in the vessels and the narrower the vessel, the wider the burning diameter. This is due to reduced oxygen availability and the accumulation of heat in the confined space.
Factors like air movement (wind, A/C), oxygen levels, and ambient temperature can also influence the burning diameter of the candle.
Shipping
Yes, we ship worldwide.
We offer free shipping Australia wide on orders over $150.
Please note that free shipping does not apply to wholesale orders or heavy items (3kg, 6kg, 9kg buckets).
The shipping cost is determined by both the weight of the parcel and its destination.
To find out the exact shipping cost, kindly add the desired items to the cart and insert your delivery address. You will then be presented with delivery options and costs.
Please review your country's importation regulations before placing an order, as we are not responsible for items refused by Customs in accordance with their policies. Learn more.
HAVE ANY OTHER QUESTIONS?
Feel free to leave your questions to us.
We will reply you within 24 hours!
Wholesale
To become a wholesaler, please apply for a wholesale account here.
We will review your application and send you an activation link within 48 hours. Please keep an eye on your spam/junk folder.
Applying for a wholesale account is commitment-free and doesn't require credit card details.
Having a wholesale account simply grants you access to discounted prices.
Yes, we accept wholesale applications worldwide.
Your application will be reviewed and responded to within 48 hours. Please check your junk folder and look for an email titled "📩 Action Required: Activate Your Wholesale Account".
Yes, free pickup is available from Kalamunda, WA
If you wish to pick up your order, kindly send us an email at info@chameleonsandcandle.com.au prior to ordering.
The deeper the candle sand sits in the vessels and the narrower the vessel, the wider the burning diameter. This is due to reduced oxygen availability and the accumulation of heat in the confined space.
Factors like air movement (wind, A/C), oxygen levels, and ambient temperature can also influence the burning diameter of the candle.
Shipping
Yes, we ship worldwide.
The shipping cost is determined by both the weight of the parcel and its destination.
To find out the exact shipping cost, kindly add the desired items to the cart and insert your delivery address. You will then be presented with delivery options and costs.
Please review your country's importation regulations before placing an order, as we are not responsible for items refused by Customs in accordance with their policies. Learn more.
HAVE ANY OTHER QUESTIONS?
Feel free to leave your questions to us.
We will reply you within 24 hours!
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